Fox Jumping on Trampoline
Fri, Feb 13 2009 05:14
Coding away at the Hacienda
Sat, Feb 7 2009 03:18 | picture
Working today on an exiting project with a deadline in a couple weeks. Always doing something...
Cancelling Tivo and Cable
You know, something that really upsets me is when a company makes it purposefully hard to sever your relationship with them. I believe this should be illegal. For instance, there is no way to cancel tivo service from your account online. In fact, anything you look up about canceling is actually just articles about how stupid it would be to cancel and how you just don't understand the value. So you have to call... you select the option for billing issues, then for cancellation. You are then subjected to 16 minutes, not of just holding, but holding to energetic music with a voiceover telling you how "if you're thinking of using a cable company's dvr, think again" and that you have no idea how valuable your tivo is. Then the customer service rep picks up (finally... I'll be setting up new service would not have put me on hold so long) and she gives me the same spiel. I have to listen to her talk, even after cutting her off mid-sentence... she picked it up anyway.... And I had to explain why it is that I was cancelling. Then... back on hold for a few more minutes... finally the cancellation.
Now don't get me wrong... I liked the tivo service, but times are different now, every penny counts, and well, most content I want is available over the air and over the net.
Cancelling cable tv was an entirely different matter... worse... I wanted to cancel my tv and change my internet cable package but that was like opening a huge can of worms... they wouldn't give me the online price, the people online couldn't do it for me... I must be wrong about the rates I was reading on their website (after logging in to my account), etc etc etc.
Anyway, I'm not the only person out there "decabling" - check out http://decabled.com/
Now don't get me wrong... I liked the tivo service, but times are different now, every penny counts, and well, most content I want is available over the air and over the net.
Cancelling cable tv was an entirely different matter... worse... I wanted to cancel my tv and change my internet cable package but that was like opening a huge can of worms... they wouldn't give me the online price, the people online couldn't do it for me... I must be wrong about the rates I was reading on their website (after logging in to my account), etc etc etc.
Anyway, I'm not the only person out there "decabling" - check out http://decabled.com/
